FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Purchased through the website?
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Purchased through Amazon?
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Troubleshooting your Talos
Below are some common questions about our espresso machine. You can also find the answers to all your questions in our manual: here
There's a ticking sound when you turn it on and a hissing sound when the coffee comes out
This is normal and is the result of normal operation of the pressure control valve
No preheat function after press on/off button
Bean hopper not installed or not in place. Assemble the bean hopper correctly
Red light on water shortage button
Too little water in the tank. Add fresh water to the tank above the MIN level
Single/Double Cup Grinding Button Lamp, Tap Grinding Button Lamp flashes alternately
If the grinding time exceeds 3 minutes within a 6-minute period, the grinding system enters a protective state
The grinder will return to normal after 6 minutes or more of rest
No liquid, automatic stop
Ground coffee is too fine to extract coffee, no water flow detected by internal flow meter
Use slightly coarser ground coffee
Unable to grind coffee grounds?
Possible Causes:
- The grinding burr isn't assembled, install the bean grinding burr and screw it into the locking position.
- Is the grinding funnel blocked?
Clean the grinder powder path - Water or moisture inside the grinder?
Allow internal components to dry before use